On completion of all scaffolding contracts, a client return form is issued (Client Return Form) to the client along with a stamped self addressed envelope. The form requests the client to rate the service they have received from us enabling us to improve areas where necessary, ensuring all contracts run smoothly and cost effectively for the client. The form consists of 12 areas that can be given a rating from "Very Good" to "Unsatisfactory". The 12 areas are as follows:
- Standard of Equipment
- Standard of Workmanship
- Response to Instructions
- Liaison With Other Trades
- Tidiness of Site
- Adherence to Safety Practices
- Protections of Existing Finishes
- General Courtesy of Personnel
- Standard of Management
- Ease of Communication
- Billing and Invoicing
- General Assessment
|Standard of Equipment||42||39||0||0||0|
|Standard of Workmanship||56||26||0||0||0|
|Response to Instructions||48||33||0||0||0|
|Liaison With Other Trades||45||25||1||0||0|
|Tidiness of Site||40||36||0||1||0|
|Adherence to Safety Practices||49||31||2||0||0|
|Protections of Existing Finishes||42||38||1||0||0|
|General Courtesy of Personnel||55||23||0||0||0|
|Standard of Management||54||2||0||0||0|
|Ease of Communication||52||29||0||0||0|
|Billing and Invoicing||43||35||3||0||0|
"1st class service"
"...The company provides an excellent service including design & installation of complicated scaffold structures"
"Very good scaffolding operatives with a very high standard of work..."
Mackinnon Construction Ltd
"A potentially very hazardous job well done, excellent. The client commented on your professional approach"
"A good all round service"
"Excellent piece of scaffolding"
A Burton Building
"Residence commented on how efficient & quickly the scaffold was erected and dismantled"
"Recommend you to others & use you again"
If you wish to view scans of completed client return forms, they are availible to view on the Client Return Forms page, which can be found using the navigation buttons on the left side of the screen.